Shipping policy

SHIPPING POLICY

Last Updated: June 2026

This Shipping Policy explains how Second Spring Skincare (“Second Spring Skincare,” “we,” “us,” or “our”) processes, fulfills, and ships orders placed through our website.
By placing an order, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed within standard business processing times, excluding weekends and holidays.
Orders may experience delays during high-volume periods, product launches, or promotional events.
If we are unable to process or fulfill your order, we may contact you using the information provided at checkout.

Shipping Rates and Estimates

Shipping charges are based on the order subtotal and destination. Applicable shipping rates are displayed during checkout before payment is completed.

Continental US          Under $100.00            $9.95 Flat Rate

                                   $100 and over         Free Standard Shipping

Alaska & Hawaii        Any Order                $15.95 Flat Rate

 

Shipping Carriers

We use third-party shipping carriers such as USPS, UPS, FedEx, or similar logistics providers.

We reserve the right to select the most appropriate carrier for each shipment based on destination, package size, and delivery efficiency.

Once an order is transferred to a carrier, title and risk of loss pass to the customer.
We are not responsible for delays, lost packages, or delivery failures caused by carriers.

Tracking Information

Once your order ships, you will receive a tracking number via email or SMS (if applicable).
Tracking information may take time to update depending on the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Delayed Packages

We are not liable for lost, stolen, or delayed packages once they have been shipped.
If a package is lost or missing, customers should contact the carrier directly. We may assist where possible but do not guarantee replacement or refund.

International Shipping

International shipping is not available at this time.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations due to regulatory, logistical, or carrier limitations.

Contact

For shipping-related questions, contact us at:
Second Spring Skincare
Email: support@secondspringskincare.com

Website: www.secondspringskincare.com

United States