Refund policy

Return & Refund Policy

Last Updated: June 2026

At Second Spring Skincare, we want you to love your skincare experience. If you are not completely satisfied with your purchase, please review our policy below.

Returns Eligibility

Due to the personal nature of skincare products and for hygiene and safety reasons, we do not accept returns of opened or used products.

We accept returns only for:

  • Unopened and unused products
  • Products returned within 30 days of delivery
  • Products in their original packaging and condition

To initiate a return, please contact us at support@secondspringskincare.com with your order number and reason for return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If approved, we will provide a replacement, store credit, or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow:

  • 3–5 business days for processing
  • Additional time for your bank or credit card provider to post the refund

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item was defective
  • We shipped the wrong item

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare products
  • Gift cards
  • Promotional or complimentary items
  • Products marked as final sale

Exchanges

At this time, we do not offer direct exchanges. If an eligible item is returned and approved, a refund will be issued, and a new order may be placed separately.

Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled and will be subject to this Return & Refund Policy.

Allergy & Sensitivity Disclaimer

We encourage customers to review ingredient lists carefully before purchasing.

Individual skin reactions and sensitivities vary. Refunds cannot be provided for personal skin compatibility issues, allergic reactions, or dissatisfaction with product performance, unless otherwise required by law.

Contact Us

For questions regarding returns or refunds, please contact:

Second Spring Skincare
Email: support@secondspringskincare.com
Website: secondspringskincare.com